FAQs

Is bed linen supplied?
Yes - all bed linen is provided and all the beds are prepared prior to your arrival. Please notify the Choice cottages staff should you require a different bed configuration by calling our office on 01271 815 000 / 01237 474 799 or email: info@choicecottages.info
Who do I contact during my stay at the property?
The Property Manager (on behalf of the owner) is the person charged with the operation of the property, making sure that it is clean and well maintained (according to the owners objectives). Your property manager details will be sent to you on receipt of your final balance.
Where do I collect keys?
Keys are kept in a Key safe which is located within the door vicinity; a key code for the key safe will be sent to you on receipt of your final balance.
How do I find the property?
On the Choice Cottages website, a map is displayed on each properties page, you will be able to click through to route finder to get exact directions which you will be able to print out, If you do not have an Internet connection you may contact the property manager who will be happy to talk you to the front door.
Do I have to bring my own Towels
Yes Towels are not provided by default You are able to rent towels at an additional charge of £3 per bath towel and £4 per beach towel Tea towels are usually provided.
Who and how do I pay the damage deposit to?
If you pay by credit or debit card, you card details are held in a secure system and may be utilized should the damage deposit be required up to £100
Can I over-occupy the property?
No If there is a child younger than 10 it may be possible to accommodate on a z-bed available by special request.
Is there any flexibility on the arrival time?
Our policy states that you are not eligible under our insurance to occupy the property before 4pm. However at the sole discretion of the property manager you may be-able to drop you luggage off before 4pm, earliest being 2pm.
Dogs not allowed? Where can they stay?
If a property is not pet-friendly you will unfortunately not be able to have a pet anywhere near the vicinity, due to these properties being sensitive to those with pet allergies. You can contact www.kennels.co.uk for a full range of kennels in the area.
Croyde is pet-friendly only from 1 Oct to 31 March?
Croyde beach does not permit dogs during this time, however if they are closely monitored they can run around the dunes.
How is a final payment processed?
The balance of your holiday is due 8-weeks prior to your holiday. You may pay the balance at any time however our payment system is automated and all final payments will be taken automatically 8-weeks prior to your arrival from the card used to pay the initial deposit. Should you prefer to pay the remaining balance of your holiday with a different card please call our office on 01271 815 000 / 01237 474 799 as soon as possible prior to the 8-week payment deadline.
Do I need to send the booking form back?
Yes, please fill in the booking form and post it to: Choice Cottages, The Square, Braunton, North Devon, EX33 2JQ
Wheelchair access/disabled adapted?
None of our properties are officially wheelchair friendly registered, however there are some properties that are more adaptable.
Can single beds be pushed together?
Furniture may only be rearranged by the property manager. Some properties do offer an array of bed arrangement options, please notify the Choice cottages staff should you require a different bed configuration by calling our office on +44 1271 815 000 or email:info@choicecottages.info
What is my booking reference number?
The booking reference number is typically a 4 digit number and can be found and should be quoted on all documentation correspondence from us (and from you); your booking reference number will be given at the point of enquiry.
Is broadband/Wi-Fi available?
Some of our properties have WiFi availability, all properties on the Choice Cottages website clearly state if that property has Wi-Fi availability. Alternatively you may call our office on +44 1271 815 000 or email: info@choicecottages.info for further clarification.
When are shortbreaks available?
Short breaks are generally available out of high season and may be booked well in advance. Short breaks may be booked during high season subject to owners approval usually at very short notice.
Can you send Lost Property back to me?
We cannot accept responsibility for any items left behind in your accommodation after your holiday. All enquiries must be directed to the relevant property manager. They are sometimes able to retrieve these during changeover time, however will not disturb visitors for retrieval of goods. They will charge a £15 to cover travel and parking costs between home, property and post office as well as £15 for time involved performing the tasks involved in retrieving and returning lost property. All of which will be payable prior to mailing. Any unclaimed items found, will be disposed of after two weeks.
What is the Cancellation plan?
Part of our booking conditions state that you need to be covered by a cancellation plan or alternative holiday insurance. Choice Cottages includes such a plan in all bookings. Should you have your own travel insurance, please forward it to Choice. Upon receipt of documentation, you will be refunded the full value of Choice Cancellation Plan.
What is the miminum age for holiday home Occupancy
The Majority of the Occupants need to be over 21.
For More Information
- Terms and Conditions

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